Medical Alert Systems Access to Help 24/7
Acadian On Call Medical Alert System
Live Independently

Help at the touch of a button

(877) 477-6507

Medical Alert System Monitoring Centers

Our partnered monitoring centers are leaders in the medical alert industry. They use emerging communication technology for redundant monitoring across the United States and have "Five Diamond" certification.

In the event of disaster, each monitoring center has backup power supplies to provide electricity, as well as backup phone carriers, to ensure availability 24 hours a day, 7 days a week. We take pride in our partner's redundant "Five Diamond" certified monitoring centers, which are all staffed by a team of compassionate and caring professionals.

image description

Our partnered monitoring centers' dispatchers are medically trained and bilingual (English and Spanish). In addition, a translation service is available with many of the world's common languages. Every dispatcher receives extensive training and is certified to provide life support that can help someone provide CPR, the Heimlich maneuver, control bleeding, open an airway, or deliver a baby.

Commonly Asked Questions about Monitoring Centers

The medical alert monitoring center monitors all emergency calls from the medical alert base stations. Here are a few important questions to ask about a monitoring center:

Emergency Medical Alert Transcript

Our monitoring centers employ medically trained dispatchers who can offer life-saving techniques over the phone in an emergency. They can help someone provide CPR, the Heimlich maneuver, control bleeding, open an airway, or deliver a baby while waiting for EMS, fire, or police to arrive. The following is an excerpt from an actual monitoring center call.

Mr. Jones is not feeling well and is suffering from chest pain, headaches and dizziness. He decides to press his medical alert pendant. Kenny, one of the dispatchers, is connected immediately with Mr. Jones through the two-way voice console.

image description

Kenny from Acadian On Call

Hello Mr. Jones. This is Kenny from Acadian On Call. Are you alright?

image description

Mr. Jones

No. I'm not feeling well. I'm having chest pains with headaches and I am very dizzy.

image description

Kenny from Acadian On Call

Ok, Mr. Jones. Try to stay calm. I will contact your emergency medical service and notify them of your situation. I am also calling your neighbor, Mr. Wilson, to come over and stay with you until EMS arrives.

image description

Mr. Jones

Ok...thank you.

image description

Kenny from Acadian On Call

Mr. Wilson, this is Kenny with Acadian On Call . Your neighbor, Mr. Jones's, medical alert service. He is having chest pains. I have already dispatched an ambulance. Could you please go and stay with him until the ambulance arrives?

image description

Mr. Wilson

Sure thing. I will go over right now.

image description

Kenny from Acadian On Call

Mr. Jones, I just talked with your neighbor, Mr. Wilson, and he is on his way over to help until the ambulance arrives. I will also call your daughter and tell her what is going on. I will let her know which hospital you will be going to.

image description

Mr. Jones

Thank you, Kenny. Tim Wilson is here now.

image description

Kenny from Acadian On Call

Mr. Wilson, can you hear me?

image description

Mr. Wilson

Yes. I also hear the ambulance coming down the street.

image description

Kenny from Acadian On Call

Thank you, Mr. Wilson. I am going to call Mr. Jones's daughter.

image description

Kenny from Acadian On Call

Mrs. Jones, this is Kenny with Acadian On Call, your father's medical alert service.

image description

Mrs. Jones

Hello...oh, my goodness. Kenny, is my dad alright?

image description

Kenny from Acadian On Call

Your father is having chest pains, headaches and dizziness. An ambulance is already on the way. I called Mr. Wilson, your father's neighbor, and he is with your dad now. The ambulance will be taking him to the hospital.

image description

Mrs. Jones

Thank you so much for your help. I'm leaving now to meet him at the hospital.

image description

Kenny from Acadian On Call

Mr. Jones, I just talked with your daughter. She will meet you at the hospital.

image description

Mr. Jones

Thank you, Kenny. The ambulance is here now.

image description

Kenny from Acadian On Call

Your welcome, Mr. Jones. Good Luck.